Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, shares, and protects your personal information when you visit our website at modpizza-fresh.click, place orders, participate in loyalty programs, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, mobile applications, or any of our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

1. Who We Are and How to Contact Us

Mod Pizza is a food service company operating in the United States. We are committed to responsible data stewardship. If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the following information:

For all privacy-related inquiries, including requests to exercise your rights under applicable law, please email us at [email protected]. We will endeavor to respond to all legitimate requests within 45 days, or sooner as required by applicable law.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to our website at modpizza-fresh.click;
• Customers who place orders online, through third-party delivery platforms, or in person;
• Individuals who register for or participate in our loyalty, rewards, or promotional programs;
• Job applicants and prospective employees who submit information through our website;
• Anyone who communicates with us via email, phone, social media, or any other channel;
• Business partners and vendors whose contact information we may process in the course of our business operations.

This policy does not apply to the practices of third-party websites or services that may be linked to from our website. We encourage you to review the privacy policies of any third parties you interact with.

3. Information We Collect

We collect several categories of personal information, depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or sign up for our newsletter or loyalty program, we may collect:

• Full name;
• Email address;
• Phone number;
• Mailing or delivery address;
• Date of birth (for promotional purposes and age verification);
• Username and password (stored in encrypted form).

3.2 Payment and Financial Information

When you make a purchase through our website or in-store, we collect payment-related information. However, we do not store full credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. We may retain:

• Last four digits of payment card numbers;
• Billing address;
• Transaction identifiers and purchase history;
• Gift card numbers and balances.

3.3 Order and Transaction Data

We collect information about the products and services you order or purchase, including:

• Order history and item selections;
• Customizations and food preferences;
• Order timestamps and fulfillment status;
• Special dietary instructions or allergy information you voluntarily provide.

3.4 Usage Data and Online Activity

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location;
• Browser type and version;
• Operating system and device type;
• Pages viewed, links clicked, and time spent on each page;
• Referring URL (the website that directed you to ours);
• Search queries entered on our website;
• Session duration and interaction patterns.

3.5 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (e.g., device ID, advertising ID);
• Mobile network information;
• Hardware and software configurations;
• Time zone settings and language preferences.

3.6 Communications Data

If you contact us for customer support, leave a review, or communicate with us through any channel, we may collect:

• The content of your messages or inquiries;
• Feedback, ratings, and reviews you submit;
• Records of correspondence and support tickets;
• Social media handles if you communicate with us on social platforms.

3.7 Location Data

With your consent, or where permitted by applicable law, we may collect precise or approximate location information to facilitate nearby store identification, delivery routing, or location-based promotions. You may disable location sharing through your device settings at any time.

3.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in using a social media account);
• Third-party delivery and ordering platforms;
• Marketing and analytics partners;
• Publicly available databases;
• Fraud prevention and identity verification services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders;
• Managing your account and preferences;
• Processing payments and sending receipts;
• Providing customer support and resolving disputes;
• Facilitating delivery and pickup coordination.

4.2 Communications and Notifications

• Sending order confirmations, updates, and delivery notifications;
• Responding to your inquiries and support requests;
• Sending important service-related announcements;
• Notifying you of changes to our terms, policies, or menu.

4.3 Marketing and Promotional Activities

• Sending newsletters, promotional offers, and personalized recommendations — with your consent where required by law;
• Running loyalty programs, contests, sweepstakes, and special promotions;
• Displaying targeted advertising on our website, third-party websites, and social media platforms;
• Retargeting campaigns based on your browsing and purchase history.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect our ability to send you transactional or service-related messages.

4.4 Analytics and Business Improvement

• Analyzing usage patterns and trends to improve our website and services;
• Monitoring website performance and diagnosing technical issues;
• Conducting market research and customer satisfaction surveys;
• Developing new menu items, features, and service offerings.

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations;
• Enforcing our Terms of Service and other agreements;
• Detecting, preventing, and investigating fraud, security incidents, or other harmful activities;
• Responding to lawful requests from law enforcement or regulatory authorities;
• Protecting the rights, property, and safety of our company, employees, and customers.

5. Legal Basis for Processing (Where Applicable)

While the United States does not have a single comprehensive federal privacy law equivalent to the GDPR, we process personal data based on the following recognized grounds under applicable U.S. law:

• Contractual necessity: To fulfill orders and deliver services you have requested;
• Legitimate interests: For fraud prevention, network security, and business analytics, where such interests do not override your rights;
• Consent: For marketing communications and non-essential cookies, where you have given explicit consent;
• Legal obligation: To comply with applicable federal and state laws, including tax, consumer protection, and food safety regulations.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted partners and service providers in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist us in operating our business and delivering our services. These service providers may include:

• Payment processors and fraud detection providers;
• Cloud hosting and data storage providers;
• Email marketing and CRM platform providers;
• Website analytics providers (such as Google Analytics);
• Delivery logistics and courier services;
• Customer support software providers;
• Advertising networks and social media platforms.

All service providers are contractually obligated to handle your personal information only in accordance with our instructions and this Privacy Policy, and to implement appropriate technical and organizational security measures.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request;
• Protect and defend our legal rights or property;
• Prevent or investigate potential wrongdoing in connection with our services;
• Protect the personal safety of users or the public;
• Comply with the FTC Act and other applicable federal consumer protection laws.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change by posting a prominent notice on our website or by contacting you directly, and the acquiring entity will be required to honor this Privacy Policy or provide reasonable advance notice of any material changes.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with business partners, advertisers, or the public for research, marketing, or business analytics purposes.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience, remember your preferences, and collect usage data. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

The types of cookies we use include:

• Strictly Necessary Cookies: Required for the basic functionality of our website, such as maintaining your shopping cart and login session;
• Performance and Analytics Cookies: Collect information about how visitors use our website to help us improve performance;
• Functional Cookies: Remember your preferences, such as language settings and saved addresses;
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior.

You may control or disable cookies through your browser settings or through our cookie consent manager. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our general retention guidelines are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with industry best practices.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights under applicable privacy laws. We honor these rights for all U.S. residents to the extent required by law. Below is a summary of key rights and how to exercise them:

9.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you are protected by the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA). Under these laws, you have the following rights:

• Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell;
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions;
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you;
• Right to Opt-Out of Sale or Sharing: Although we do not "sell" personal information in the traditional sense, we provide this right as required under CCPA/CPRA;
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information to only those purposes permitted under the CPRA;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

California residents may submit a verifiable consumer request by emailing us at [email protected]. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

9.2 Rights Available to All U.S. Residents

Regardless of your state of residence, you have the right to:

• Access and Portability: Request a copy of the personal information we hold about you in a portable and commonly used format;
• Correction: Request that we update or correct inaccurate personal information;
• Deletion: Request that we delete your personal information, subject to applicable legal retention requirements;
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time;
• Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

9.3 How to Submit a Request

To exercise any of your privacy rights, please:

• Email us at [email protected] with the subject line "Privacy Rights Request";
• Clearly state your name, email address, and the specific right you wish to exercise;
• Provide sufficient information to allow us to verify your identity and locate your records.

We will acknowledge receipt of your request within 10 business days and will respond fully within 45 days. If we require additional time, we will notify you and explain the reason for the extension.

10. Data Security

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers;
• Encryption of sensitive data at rest, including payment information and passwords;
• Access controls and role-based permissions to limit access to personal data to authorized personnel only;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Multi-factor authentication for internal systems and administrative accounts;
• Employee training on data privacy and security best practices;
• Incident response and breach notification procedures in compliance with applicable state breach notification laws.

While we implement industry-standard security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data, and you provide information to us at your own risk. If you believe your account has been compromised, please contact us immediately at [email protected].

11. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13. Our practices are in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

Individuals between the ages of 13 and 17 may use our services only with verifiable parental or guardian consent. We encourage parents and guardians to monitor their children's online activities and to contact us if they have concerns about their child's use of our services.

12. International Data Transfers

Mod Pizza is based in the United States and primarily processes personal information within the United States. However, our service providers and technology partners may be located in other countries, which means your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal information internationally, we take steps to ensure that adequate protections are in place, including:

• Entering into data processing agreements with third-party service providers that impose appropriate privacy and security obligations;
• Using service providers that comply with recognized international security frameworks;
• Implementing contractual safeguards to protect the confidentiality and integrity of transferred data.

By using our services, you acknowledge that your personal information may be transferred to and processed in the United States and other countries where privacy laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service partners, or other external services. These third-party services operate independently and are not governed by this Privacy Policy. We are not responsible for the content or privacy practices of any third-party website or service.

We encourage you to review the privacy policies of any third-party services you access through links on our website, including delivery platforms such as DoorDash, Uber Eats, Grubhub, or any other platform through which you may interact with our brand.

14. Social Media and User-Generated Content

If you interact with our official social media accounts (such as on Instagram, Facebook, Twitter/X, or TikTok), please be aware that the personal information you share in those interactions will be subject to the privacy policies of those platforms. We may use publicly available information from social media platforms for marketing or customer service purposes, in accordance with those platforms' terms of service.

If you post reviews, photos, or comments on our website or other platforms related to your experience with Mod Pizza, we may display or share that content publicly. Please do not include sensitive personal information in reviews or public posts.

15. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT browser settings. However, you may control the use of tracking technologies through our cookie consent manager and your browser settings.

We will continue to monitor developments in the DNT space and update our practices accordingly.

16. Applicable U.S. Laws and Consumer Protection Framework

Our privacy practices are designed to comply with applicable U.S. federal and state laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq.: We do not engage in unfair or deceptive practices with respect to consumer privacy;
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the rights of California residents as described in Section 9.1 of this policy;
• The Children's Online Privacy Protection Act (COPPA): We do not knowingly collect information from children under 13 without parental consent;
• State breach notification laws: We maintain incident response procedures to notify affected individuals and regulatory authorities of data breaches in accordance with applicable state laws;
• CAN-SPAM Act: All commercial emails sent by us include a clear opt-out mechanism and accurate sender identification;
• The Telephone Consumer Protection Act (TCPA): Where applicable, we obtain appropriate consent before sending marketing text messages.

17. How to File a Complaint

If you have concerns about our privacy practices and are not satisfied with our response, you have the right to file a complaint with appropriate regulatory authorities. Depending on your state of residence, the relevant authority may include:

17.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection in the United States, including enforcement of privacy-related requirements under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

17.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

17.3 State Attorneys General

Residents of most U.S. states may also file consumer privacy complaints with their state's Attorney General office. Please visit your state government's official website for more information on how to file a complaint in your jurisdiction.

Before filing a formal complaint, we encourage you to contact us directly at [email protected] so that we have the opportunity to resolve your concern promptly.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at modpizza-fresh.click with a new "Last Updated" date;
• Send an email notification to registered account holders where required by law;
• Display a prominent notice on our homepage or during login for a reasonable period following the change.

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of our services and contact us to request deletion of your account and personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

19. Glossary of Key Terms

20. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your personal information, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns in a timely, transparent, and fair manner. Your trust is important to us, and we take our obligations as a responsible data steward seriously.

This Privacy Policy was last updated on June 12, 2026. © 2026 Mod Pizza. All rights reserved.